Welcome to the Auction Sniper Help Library
Top Ten Most Frequently Asked Questions
What are your fees and how do I pay?
Auction Sniper gives each new user 3 free snipe credits.
Each free snipe credit is good for one winning snipe. After these are used up, you must upgrade
your account. We charge a modest fee of 1% of the final
auction price, with a minimum of 25 cents and a maximum of $9.95 for each auction that we help
If you use a credit card, Auction Sniper
will automatically bill your account monthly. If you prefer, you can manually add a balance to
your account using PayPal. Find out more on our Pricing page:
To get more free snipes,
just refer your friends and neighbors to sign up with us. Each sign-up will net you 3 free snipes
and of course they get 3 free snipes for trying us too. Everybody wins!
Use this link:
How do I update my Auction Sniper username and password?
You can update your Auction Sniper username and password by mousing over the "My Snipes" tab, selecting the "Modify Account" option, updating the appropriate fields in the "eBay Information" section on the ensuing page and then clicking the "Save" button. Remember that your Auction Sniper username and password must match those of your eBay account for our system to successfully place bids on your behalf.
What if two or more of your customers snipe the same item?
Although the probability of this happening is very small, we have developed our software to give bidders an equal chance of winning in all possible cases.
In most cases, it’s very simple: the bidder with the highest max bid will win.
What is Lead Time?
Lead time is the number of seconds from the end of an
auction that you would like Auction Sniper to place your bid. We recommend lead times between 5
and 12 seconds. Currently, Auction Sniper successfully places 99.9% of all snipes with 5-second
We don't recommend anything less than 5 seconds.
Although we send the snipe on time, during peak times an eBay server may not process it in time.
This is not the fault of eBay nor us; internet traffic is just heavier at certain times.
During peak periods the default 5 second lead-time, while adequate for most weekday situations,
often isn't enough for evenings and weekends. We synchronize from an atomic clock which calibrates
We snipe every auction multiple times from multiple
servers and locations. These servers adjust for eBay server lag according to how long their
average server is taking. Remember that it's in our interests for you to win.
You should increase your lead time to 7-12 seconds on
auctions that close between 5-11 p.m. Pacific (eBay) time, and on weekends, when eBay traffic is heavier.
There are considerations that should be made when sniping. No service or software
guarantees your wins. Read more information about using a sniping service to bid:
Even though the vast majority of these are due to not
enough lead time, eBay server lag or heavier than usual internet traffic, you can redeem free snipes
for Did Not Win or Not In Time messages at: http://www.auctionsniper.com/freeSnipes.aspx.
Is there a time when I can NOT add, modify, or cancel a snipe?
You cannot add, modify, or cancel a snipe if there is less than 5 minutes left until the auction ends. When the auction is about to end, you may notice that a lock will replace the Cancel and Modify links. In the event that you have not refreshed the page, and the Cancel and Modify links still exist for a snipe that is ending in less than 5 minutes, any changes made will not adhere. For reliability and performance, our bidding system prepares your snipes in advance, so you must make your changes before this time.
Do you bid in the currency of the auction?
Yes, we snipe in the currency of the auction.
That's actually how eBay has it set up; no conversion is going on. So if the auction is in GBP, AU$,
Euros, etc., that's the currency your bid is in.
Can I accidentally bid against myself or bid myself up?
Our sniping system needs to be as efficient as
possible when placing snipes. If we had to check to see if you are already the high bidder
before we snipe it would add an extra step to the process. We snipe no
matter what to make sure we don't miss any snipes.
If you placed a bid on eBay for $10.00,
then you sniped with us for $10.00, the user would get a "HIGH BIDDER" status message.
But if you place a bid on eBay for $10.00, then snipe for $15.00, then you will be charged
a snipe credit and the status will be "YOU WON!"
If you bid directly on eBay, you should cancel
the snipe with us. There's not enough
time to check to see if you are already high bidder and then snipe or not
accordingly. When down to seconds, we don't risk you losing your item. Make sure you are
not bidding against yourself.